Terms and Conditions (T&Cs) for esskompass.com

1. Scope

These Terms and Conditions (T&Cs) apply to the use of the platform esskompass.com and its associated mobile apps (iOS & Android) for ordering products and services through the platform.

2. Contracting Parties

The contract for the order is concluded between the user (customer) and the respective restaurant provider on the platform. esskompass.com acts as an intermediary between the customer and the restaurant.

3. Registration and Login

a) To use the platform’s services, the user must register. Registration can be done via social logins (Google, Facebook, Instagram) or manually.
b) The user is required to provide truthful and complete information during registration and to keep their login details confidential.

4. Ordering Process

a) Selection of Products/Services: The user can select products or services from the restaurant's menu.
b) Order and Contract Conclusion: The contract is concluded when the order is submitted through the platform. By placing the order, the user confirms acceptance of these T&Cs and the Privacy Policy.
c) Payment: Payment is processed through the available payment methods: PayPal, credit card, bank transfer, or cash upon pickup or delivery.

5. Prices and Payment Terms

a) Prices: All prices are quoted in Euros and include the applicable VAT.
b) Payment Methods: Payment is securely processed via the available methods: PayPal, credit card, bank transfer, or cash (upon pickup or delivery).
c) Payment Processing: Payments are processed through third-party payment providers (e.g., PayPal, Stripe). For further information regarding the processing of personal data, please refer to our Privacy Policy.

6. Delivery and Pickup

a) Delivery: Delivery is subject to the conditions set by the restaurant during the ordering process. The restaurant arranges the delivery, and availability may vary.
b) Pickup: The customer may choose to pick up the order directly from the restaurant, where applicable.
c) Delivery Times: Delivery times depend on the restaurant and may vary. An estimated delivery time will be provided during the order process.

7. Cancellation and Refund

a) Cancellation by the User: The user can only cancel an order if the restaurant’s cancellation policy allows it.
b) Cancellation by the Restaurant: If an order cannot be fulfilled due to circumstances on the restaurant’s side, the customer will be notified and, if necessary, a refund will be issued.
c) Refund: Refunds are subject to the restaurant’s conditions. The user is entitled to a refund if the order is not delivered or picked up within the agreed time.

8. Liability

a) Liability of esskompass.com: esskompass.com is not liable for the quality or availability of the products delivered or provided by the restaurant. Our liability is limited to the proper operation of the platform and the mediation between the customer and the restaurant.
b) Liability of the Restaurant: The restaurant is responsible for the quality of the products, delivery, and fulfillment of the order.

9. Privacy Policy

a) Data Collection: esskompass.com collects personal data from users to provide the services, process orders, and enhance the user experience.
b) Data Sharing: Order and payment data is shared with the respective restaurant providers for the purpose of fulfilling the order.
c) Use of Data: The collected data is used for the following purposes: registration, order processing, payment transactions, Firebase app analytics, and push notifications. Further details regarding the processing of personal data can be found in our Privacy Policy.
d) User Rights: The user has the right to access, correct, or delete their personal data at any time by contacting us.

10. Amendments to the T&Cs

esskompass.com reserves the right to change these T&Cs at any time. Changes will be published on the platform and will take effect as of the publication date. Users are encouraged to regularly review the T&Cs.

11. Final Provisions

a) Applicable Law: German law applies.
b) Jurisdiction: The jurisdiction is [Your City], if the user is a merchant.
c) Severability Clause: If any provision of these T&Cs is found to be invalid, the validity of the remaining provisions will not be affected. The invalid provision will be replaced by a valid one that most closely matches the intent of the invalid provision.