Privacy policy

Privacy Policy

1. General Information

We take the protection of your personal data very seriously. We, the operators of www.esskompass.com, treat your personal data confidentially and in accordance with the legal data protection regulations and this privacy policy.

This privacy policy informs you about the type, scope, and purpose of the processing of personal data (hereinafter referred to as "data") within our online offering and associated websites, mobile apps, and external online presences.

2. Data Controller

Esskompass
[Insert Address]
Email: [Insert Email]
Phone: [Insert Phone Number]

3. Data We Process

We process the following categories of personal data:

Personal details (e.g., name, address, email, phone number)
Login data (e.g., username, password, IP address)
Order data (e.g., shopping cart, selected payment method)
Payment data (e.g., bank details, credit card info – via payment providers)
Communication data (e.g., support requests, reviews)
Usage data (e.g., page views, app usage, click behavior)

4. Purpose of Data Processing

Your data is processed for the following purposes:

Providing our online services (web & app)
User registration and authentication (including social login via Google, Facebook, Instagram)
Processing and managing food orders
Handling payments via third-party providers
Customer service and support
Analyzing user behavior to improve our platform (Firebase Analytics)
Ensuring security and preventing abuse

5. Legal Basis

We process your data based on the following legal grounds according to Art. 6 GDPR:

Art. 6 (1) a GDPR – Consent (e.g., for newsletter or tracking cookies)
Art. 6 (1) b GDPR – Contract performance (e.g., processing orders)
Art. 6 (1) c GDPR – Legal obligation
Art. 6 (1) f GDPR – Legitimate interests (e.g., to improve our services)

6. Disclosure of Data

We only share your data when necessary for the purposes mentioned above or if you have given your explicit consent. This includes:

Restaurants for processing your order
Payment providers such as PayPal, Stripe, Klarna, etc.
Delivery providers, if applicable
Firebase (Google) for analytics
Social networks in the context of social logins

7. Third-Party Services

We use the following third-party services:

Firebase (Google LLC)
Used for analytics, push notifications, and authentication
Firebase Privacy Policy
Google/Facebook/Instagram Login
For simplified sign-up. Their respective privacy policies apply.
Payment Providers (e.g., PayPal, Stripe, Klarna)
Payment data is processed directly by these services. We do not store full payment information.

8. Cookies & Tracking

We use cookies and similar technologies to provide a user-friendly experience and to analyze usage behavior anonymously. On your first visit, you will be asked for your consent.

You can change your cookie preferences at any time [insert link to cookie settings].

9. Data Retention

We store your data only for as long as necessary to fulfill the purposes mentioned above or to comply with legal retention periods.

10. Your Rights

You have the right to:

Access your personal data (Art. 15 GDPR)
Rectify incorrect data (Art. 16 GDPR)
Delete your data (Art. 17 GDPR)
Restrict processing (Art. 18 GDPR)
Data portability (Art. 20 GDPR)
Object to data processing (Art. 21 GDPR)
Lodge a complaint with a data protection authority

11. Data Security

We use technical and organizational measures to protect your data from loss, destruction, unauthorized access, alteration, or disclosure. This includes SSL encryption of our platform.

12. Changes to This Privacy Policy

We reserve the right to adapt this privacy policy if necessary. The most current version is always available on our website.